Author Topic: Retrode no longer appears as USB device on any PC  (Read 4136 times)

Offline Vangar

  • Baby Retrode
  • *
  • Posts: 9
  • Karma: +0/-0
    • View Profile
Retrode no longer appears as USB device on any PC
« on: 03/Jun/2012 10:53:29 AM »
Hi there,

I was having no problems with my retrode 2 until tonight. The retrode 2 no longer appears on any windows machine i've tried (There's no usb connected sound) Nothing shows up at all and there is no driver installation or anything showing up in device properties :(. Tried on 1 desktop and 2 laptops.

The controllers when plugged in still show a red LED light when pressing buttons however. Very confused! Someone please help me :(.

EDIT: I'd also like to mention I tried multiple USB cables as well. Nothing seems to make the retrode appear at all :'(

EDIT: Got the new one, works great! No issues at all.
« Last Edit: 03/Jul/2012 10:45:48 AM by Vangar »

Offline Matthias_H

  • Retrode Forum Techie
  • A Retrode Hero
  • *****
  • Posts: 546
  • Karma: +21/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #1 on: 03/Jun/2012 07:49:19 PM »
Sorry to hear about your recent trouble with the Retrode. A hardware failure is not completely out of the possible, in which case we'd of course replace your device. First, though, I'd ask you to try one more thing: What happens if you set the Retrode to HWB mode while connected to a Windows machine? (keep HWB button pressed, press and release RESET button, release HWB button)
Does the device manager show something named LibUSB or AT90USB64 or similar? In that case, you may want to try a firmware update.
http://www.retrode.org

I no longer sell the Retrode. For sales inquiries, please contact our friends at DragonBox.

Offline Vangar

  • Baby Retrode
  • *
  • Posts: 9
  • Karma: +0/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #2 on: 04/Jun/2012 06:53:42 AM »
Hi Matthias,

Unfortunately not. I've only had the retrode for 3 days, I flashed the new firmware the day before it stopped working and all seemed to be working fine, and now nothing. Pressing the HWB / reset / release does not do anything anymore.

I have found that applying gentle pressure to the SNES edge connector the retrode picks up for 2 seconds then disconnects. Very odd. :( I might have to get you to replace it. Do I need to ship it back to you? I live in Australia.


Offline Matthias_H

  • Retrode Forum Techie
  • A Retrode Hero
  • *****
  • Posts: 546
  • Karma: +21/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #3 on: 04/Jun/2012 06:57:21 PM »
No need to ship anything back. I'll get back to you in a few days about a replacement.
http://www.retrode.org

I no longer sell the Retrode. For sales inquiries, please contact our friends at DragonBox.

Offline Vangar

  • Baby Retrode
  • *
  • Posts: 9
  • Karma: +0/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #4 on: 04/Jun/2012 10:36:40 PM »
Thank you so much! I was so excited for this and looks like this problem is pretty rare.

Offline Vangar

  • Baby Retrode
  • *
  • Posts: 9
  • Karma: +0/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #5 on: 03/Jul/2012 11:16:09 AM »
Just wanted to say, the new Retrode got here just in time for my birthday! The replacement works fine, no issues at all!

Thanks so much for replacing it :D

Offline Matthias_H

  • Retrode Forum Techie
  • A Retrode Hero
  • *****
  • Posts: 546
  • Karma: +21/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #6 on: 03/Jul/2012 04:33:12 PM »
Great to hear that it's working now. Happy birthday, by the way! Did I mention the Retrode is also celebrating? http://www.retrode.org/birthday :-)
http://www.retrode.org

I no longer sell the Retrode. For sales inquiries, please contact our friends at DragonBox.

Offline Vangar

  • Baby Retrode
  • *
  • Posts: 9
  • Karma: +0/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #7 on: 04/Jul/2012 12:57:39 AM »
I've actually done a fair bit of animation in the past, so I was thinking that if I get some time this weekend that I might make an animation for that

Offline Matthias_H

  • Retrode Forum Techie
  • A Retrode Hero
  • *****
  • Posts: 546
  • Karma: +21/-0
    • View Profile
Re: Retrode no longer appears as USB device on any PC
« Reply #8 on: 04/Jul/2012 01:31:44 AM »
That would be awesome! Looking forward to it! :D
http://www.retrode.org

I no longer sell the Retrode. For sales inquiries, please contact our friends at DragonBox.